We know that many of you are experiencing difficulty accessing the services you need in respect of personal medical care whether that is an NHS dentists or your GP surgery.

Regional Clinical Commisioning Groups CCG’s are responsible for commissioning our primary care services. This means giving NHS contracts to organisations and doctor partnerships to run our GP Surgeries.

Many people believe that all GP surgeries are part of the NHS system and structure. But that is not true, they are all independent businesses. Some are small partnerships of doctors and others are big multinational US companies like Centine owned Operose.
For many years the CCG has been letting Basingstoke down. We have had the past saga of Beggarwood and Rooksdown surgeries collapsing after being bought out by an organisation owned by venture capitalists. More recently we have had difficulties with mergers into “super sized surgeries” that have just not worked. Contracts are given out but returned after a short time. The CCG have failed to provide a stable supply of providers for Basingstoke and to manage performance.

Our GPs have worked very hard over Covid and have been playing a major part in the vaccination programme and we are truly grateful for their efforts, but this problem existed years before the pandemic and needs fixing now.

This survey is to help us understand residents main concerns or issues in accessing GP services so that we can give feedback to the NHS Hampshire, Southampton and Isle of Wight Clinical Commissioning Group (CCG). This will enable us to put more pressure on them to develop a Basingstoke specific strategy to ensure good quality GP provision. Please help us to do that by completing the survey.

GP Survey

Survey on GP services

Name of Local GP Surgery(Required)

GP satisfaction - overall how satisfied are you with the service provided by your GP surgery(Required)
Main contact method - how do you mostly contact your GP surgery(Required)

Are you able to get through on the telephone easily and quickly

How quickly is your GPs telephone answered

Not including econsult does your GP surgery have an online appointment system where you can make an appointment with a Dr at a set time?

How easy is econsult to use

Do you think econsult is a good idea

How long do you wait for a consultation after an econsult
On average how long do you have to wait to get a doctors face to face appointment
Have you been able to get a same day face to face appointment when you need it
Are you offered telephone appointments instead of access to a doctor
How happy are you about having to have telephone appointments instead of face to face

When you are given a telephone appointment, is it for a specific time

If you are not given a specific time when the Dr will phone you are you happy with this

If you use repeat prescriptions are you satified with the process

Contact details

Only required if you wish us to contact you. If not please go straight to the submit button below.
Contact details
If you would like us to contact you about GP practices, or keep you up to date please leave your details below. Tick all that apply.
If you would like us to contact you, or would like to be kept up to date about GP surgeries please let us have your details
You can manage your contact preferences or unsubscribe at any time. We may use the information you provide, such as name and postcode, to match the data provided to your electoral register record held on our electoral database, which could inform future communications you receive from us. We may also use your answers to help us campaign better. If signing up for an event, we may still use the details provided to contact you specifically about that event. If you would like to know more about how we use your information, please visit https://labour.org.uk/privacy-policy.

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